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Top AI Healthcare Provider 2023
Healthcare Tech Outlook
March 2023
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Abax Health
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Mitigating Patient Leakage with Data-Driven Care Management
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“In order to improve revenue for health systems, provide care for the
patient, and enhance patient experience and clinical outcomes, there
should be a solution that allows health systems to use analytics and
unearth missing referrals and revenue.”
Hospitals play a pivotal part in creating sustainable well-being across societies and achieving equitable health at an affordable rate. However, a challenge plaguing hospitals and healthcare systems for years is the rising patient leakage rates stemming from subpar organizational referral processes that drive millions in yearly losses. Finding the gaps or places where patients may fall out of a healthcare system is the first step to mitigating patient leakage issues and reaching their goals.
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“To improve revenue for health systems, provide care for the patient, and enhance patient experience and clinical outcomes, there should be a solution that allows health systems to use analytics and unearth missing referrals and revenue,” says Scott Friesen, founder and CEO of Abax Health.
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Doing precisely this, Abax Health minimizes patient leakage by identifying unscheduled referrals through advanced mining and machine learning algorithms. Abax Health’s vision is for every patient to receive the care they need, when they need it, while simultaneously ensuring that health systems generate the revenue idly sitting on clients' clinical books. Whether it’s a gentle “nudge” to schedule the care they need or to educate them on why they need a medical consultation, Abax Health ensures that all patients are in an ongoing care management conversation with their physicians.
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Abax Health offers two core programs, Clarity, an analytics, education, and outreach solution that reviews the clinical record across a health system and identifies revenue opportunities to put a dollar value on missed referrals through client-specific or Medicare fee schedules. Utilizing a practice’s data, Abax Health's education and outreach concierge team establishes contact with the patient, informs them of required care, and arranges for its delivery in the most practical way using automated text, phone, email, real-time chat, live phone calls, and home visits.
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The second solution that Abax Health offers is ClarityAccess. This patient access support service conducts all patient access functions related to insurance verification, authorization, and scheduling to ensure that patients attend their scheduled care appointments. ClarityAccess includes ClarityReg, ClaritySched, ClarityAuth, ClarityIV, and ClarityNSB, which provide the resources to help serve as an extension of a client's patient access department and improve healthcare-patient relationships. These solutions showcase Abax Health’s data mining prowess coupled with its front-end concierge team to drive impactful, improve patient outcomes, and drive growth.
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Through its solutions, Abax Health facilitates ongoing dialogue with the patient as they go through their care journey, reminding them of health awareness months or COVID-19 shot season through calls and emails. Its solutions create a loop where hospitals and patients meet their scheduling needs, creating a model that makes patients prioritize their health while helping physicians minimize revenue leakage.
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Assuring a bright future driven by optimal results and patient care stability, Abax Health aspires to continue offering services that add value to the lives of patients, hospitals, and medical professionals.
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