Abax Health is redefining how healthcare providers close patient access gaps while unlocking high-margin revenue too often left untapped. In an industry where balancing budgets often means cutting services or staff, Abax offers a new path. Its AI-powered engagement platform, AbaxInsight, mines existing clinical data to recover unscheduled physician referrals and transform missed appointments into new, high margin revenue streams.
Every missed referral represents more than lost income—it’s a patient Scott T. Friesen, Founder & CEO left without needed care. AbaxInsight analyzes clinical records with AI to identify unscheduled referrals, then uses multi modal outreach tools to re-engage patients directly. A human care concierge fields inbound calls, guiding patients through education, scheduling, and financial clearance with convenience and empathy. At the same time, the platform calculates the value of each recovered visit, giving health systems a clear picture of both the human and economic impact.
Mission-driven at its core, Abax is committed to doing well while doing good. “We help healthcare organizations deliver better patient care while strengthening revenue and margin, so they can expand clinical services for their communities,” says Scott T. Friesen, founder and CEO.
Building on this foundation, the company launched Abax360, a patient-access-as-a-service model that transforms front-end operations into a growth engine. Supporting hospitals, health systems, and medical groups, Abax360 absorbs underperforming functions—registration, scheduling, insurance verification, authorization, bedside check-in—and integrates existing staff into Abax employment. Backed by advanced software, AI, and refined processes, employees thrive while health systems ease financial burdens, improve morale, and realize substantial revenue gains.
Through close collaboration with clients, Abax saw that challenges extend beyond balancing care and revenue. Fragmented systems, workflow inefficiencies, and limited visibility into the patient journey often stall progress. To solve this, Abax developed AbaxOne, the first unified patient access platform. AbaxOne consolidates siloed teams into a single workflow, tracking the “pulse” of every referral from scheduling to clearance in real time. The result: greater efficiency, transparency, and a smoother patient experience.
The urgency is rising. Recent legislation is projected to cut Medicare and Medicaid reimbursements by $40 to $50 billion annually over the next decade. For health systems with large Medicaid populations, that means multimillion-dollar shortfalls each year. Abax is positioned to help organizations recapture lost revenue while protecting patient access.
“We help healthcare organizations deliver better patient care while strengthening revenue and margin, so they can expand clinical services for their communities.”
The results are striking. In a 50-hospital network, AbaxInsight re-engaged 50 percent of patients who had been referred but never treated. Out of 100,000 patients who missed care in a year, 50,000 were engaged for necessary interventions—while the system gained millions in new net patient revenue.
For families, the impact is deeply personal. One patient thanked an Abax representative for ensuring their mother received a long-overdue visit, saying it would not have happened otherwise.
Abax’s culture drives these outcomes. “We embrace a guiding philosophy: treat employees well, treat customers even better, and develop innovative solutions,” says Kevin Sleeper, chief growth officer.
By helping patients access care while sustaining financial health, Abax proves that healthcare systems don’t have to choose between compassion and revenue.
